These days, industry couldn't function properly were it not for support workers fixing networks and computers, while making recommendations to users each and every day. As we get to grips with the multifaceted levels of technological advances, greater numbers of trained staff are being looked for to run the smooth operation of functions we need to be sure will work effectively.

One of the most important things to insist on has to be comprehensive 24x7 direct-access support with expert mentors and instructors. So many companies we come across only provide office hours (or extended office hours) support. Beware of institutions which use messaging services 'out-of-hours' - where an advisor will call back during the next 'working' day. This is no use if you're stuck and need help now.

The best trainers use multiple support centres active in different time-zones. Online access provides the interactive interface to seamlessly link them all together, irrespective of the time you login, help is just a click away, with no hassle or contact issues. If you opt for less than direct-access round-the-clock support, you'll regret it. It may be that you don't use it in the middle of the night, but what about weekends, evenings and early mornings at some point.

The right sort of training course package should also include fully authorised exam preparation packages. Make sure that the practice exams are not just posing the correct questions on the correct subjects, but ask them in the way the real exams will pose them. This throws people if they're met with completely different formats and phraseologies. Ensure that you analyse your depth of understanding by doing tests and mock ups of exams before you take the real thing.

With all the options available, is it any wonder that nearly all students have no idea which career they will enjoy. Working through a list of IT job-titles is no use whatsoever. The majority of us have no concept what our good friends do at work - let alone understand the ins and outs of a specific IT job. Deliberation over these factors is important if you need to discover the right solution that will work for you:

* What hobbies you're involved with in your spare-time - these can reveal the possibilities will give you the most reward.

* Why it seems right moving into Information Technology - maybe you'd like to triumph over a long-held goal like being self-employed for example.

* Your earning needs that guide you?

* Getting to grips with what the normal IT types and markets are - including what sets them apart.

* The time and energy you will set aside for the training program.

In actuality, you'll find the only real way to gain help on these areas is via a conversation with an experienced advisor who has experience of Information Technology (and specifically the commercial requirements.)

People attracted to this sort of work are usually quite practically-minded, and aren't really suited to the classroom environment, and struggling through thick study-volumes. If this could be you, opt for more involving, interactive learning materials, where everything is presented via full motion video. Studies in learning psychology have shown that memory is aided when we involve as many senses as possible, and we take action to use what we've learned.

Fully interactive motion videos involving demonstration and virtual lab's beat books hands-down. And you'll find them fun and interesting. Every company that you look at should be able to show you a few examples of their courseware. You're looking for evidence of tutorial videos and demonstrations and a variety of interactive modules.

Pick CD and DVD ROM based physical training media wherever available. Thus avoiding all the issues associated with broadband outages, failure and signal quality issues etc.

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